FAQ

Encuentra respuestas a las preguntas frecuentes.

Encuentra respuestas a las preguntas frecuentes.

Shipping & returns

What if it doesn't work for me?

At Fresh™, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.

¿Cuál es el plazo de entrega de mi pedido?

Note that this text is a demonstration example of a response you would add to answer a relevant question.

Tip : Increase trust by being clear, informative and transparent with your customers.

Have further questions? Contact us

¿Cuánto cuesta el envío? ¿A qué países enviamos?

We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.

¿Cómo puedo rastrear mi pedido?

We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.

¿Tendré que pagar aduanas?

In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.

"Productos de excelente calidad para quienes siempre buscan las últimas tendencias. El equipo de atención al cliente fue muy atento y me ayudó a corregir un error con la dirección del pedido. ¡Muchas gracias, Blumissy!"

Sofia R. Alberta, Canada.